Manager’s Role in Preventing Workplace Violence
Brief Description
Focuses on identifying the seven keys steps in implementing a
comprehensive violence prevention program and defining management’s
role in overall implementation of the program.
Target Audience
Executives, Corporate
Management, Human Resources, Occupational Safety
Workplace Violence Prevention
for Supervisors
Brief Description
Focuses on increasing supervisory personnel’s awareness of the scope
of the problem of workplace violence, the legal implications, your
company’s policy on workplace violence, early warning signs and how to
recognize them, methods for de-escalating potentially hostile
situations and how to enlist employee support in helping to prevent
workplace violence.
Target Audience
Managers, Supervisors, Human Resources, Occupational Safety
Workplace Violence for All Employees
Brief Description
Focuses on increasing employee’s awareness of the scope of the problem
of workplace violence, knowledge of the company’s policy on workplace
violence, early warning signs, methods for de-escalating potentially
hostile situations and employee’s role in supporting the firm’s
workplace violence prevention effort. Special attention is focused on
the importance of reporting threats and incidents to give management a
chance to intervene before violence occurs.
Target Audience
All employees
Preventing Domestic Violence in the Workplace
Brief Description
Focuses on increasing the
awareness of managers, supervisors and employees regarding the impact
of domestic violence issues spilling over into the workplace and how
to effectively deal with this personal and highly charged issue. This
module is generally presented as part of one of the other courses,
however, it can also be offered as a stand alone workshop.
Target Audience
Managers and supervisors
The
Violence Prone Organization
Brief Description
The focus of the
course is to move beyond focusing only on an individual’s
propensity to become violent or his level of threat/dangerousness and
recognizing the potent role that an organizations' environment can
play in heightening the potential for violence to occur as well.
Participants will learn:
the seven factors that increase
the likelihood of violence in an organization.
the three primary variables that
must be present for violence to occur and how to appropriately
intercede to interrupt the aggression progression cycle towards
violence.
The Hilgeman Group’s Organization
Model for Preventing Workplace Violence® and how to implement a
'Zero Incidence' approach to violence prevention.
Target Audience
Executives, Management, Human Resources, Occupational Safety
Dealing with Hostile Persons in the Workplace: The Aggressive Customer
Brief Description
This course is
primarily targeted at people whose jobs involve dealing directly with
the public or clients in positions such as over-the-counter personnel,
customer service representatives, civil rights/discrimination
complaint takers, motor vehicle counter representatives, etc. It ‘goes
beyond’ dealing with difficult people to teaching participants how to
prevent aggressive behavior from escalating towards violence. Content
areas include assessment of and enhancing emotional intelligence and
conflict resolution skills as well as increasing understanding the
role that each individual can play in containing hostile behaviors and
how to stay calm when confronted with hostile situations.
Target Audience
Positions that deal
directly with clients, customers or the public
Developing An Effective Threat Management Committee
Brief Description
In many organizations the support staff (human resources, risk
management, safety, security, training, etc.) is given the lead role
in addressing workplace violence prevention and therefore, must
oftentimes possess a high level of expertise in understanding how to
appropriately address workplace violence. This workshop is focused on
understanding the overall role of a Threat Management Committee, the
fundamentals of an effective workplace violence prevention program,
and the tools and resources necessary to be successful. Special
emphasis is placed on the unique role that the support staff can play
and how to lead the organization to implement an effective workplace
violence prevention program.
Target Audience
Occupational Safety,
Security, Human Resources, Risk Management
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